Seeing through the Eyes of our Passengers
We connect people to the things they care about—work, school, friends, shopping, entertainment, medical appointments and more, and we are always striving to make public transportation more attractive and convenient for passengers.
At Veolia Transportation, we work hard to evaluate the service we provide from the perspective of our customers, and stay focused on how the decisions we make will affect their experience. We follow consumer trends and expectations; changing lifestyles and work patterns, gas prices, new mobility habits, technology use, environmental awareness and an aging population are shaping a new relationship with public transit. In addition, the presence of a time-constrained public in all socio-economic groups means riders need transport that respects their busy schedules. It is ever more critical to provide friendly, reliable service, good signage, and efficient inter-connectivity between modes of transport.
Veolia Transportation has been a pioneer in many aspects of improving the passenger experience. Our innovations in passenger care include: