The Crucial Importance of Cost Management

Running a paratransit service is much more complicated than simply taking customer requests and providing service. Unexpected variables like reservation changes and no-shows must be taken into account. Routes must be optimized for cost efficiencies, but wait times must be minimized to ensure passenger satisfaction.

Veolia Transportation provides complete paratransit solutions that combine the quality service our passengers want with the cost effectiveness our clients require. We start by understanding the needs of our passengers and clients, and then use our expertise and technology to offer a service that successfully meets those needs. Our Business Improvement Group, a team of paratransit experts, specializes in customizing software programs and implementing best practices we’ve learned from our 250 paratransit operations around the world. When the tools we need don’t exist, we invent them. We train our local managers, and help them make adjustments until peak performance is achieved.

Veolia Transportation’s expertise in paratransit scheduling, dispatch and training brings optimum satisfaction to our passengers and optimum value to our clients.

Superior maintenance makes a significant difference to our client’s bottom line.
Our maintenance planning program is helping us stretch more miles out of every vehicle – and the capital cost savings are helping DART meet its budget challenges.

Veolia Transportation has operated a major paratransit contract for DART since 2000. Our client faces the typical challenges of transit authorities: tight funding, rising costs, aging equipment and increasing ridership.

When Veolia Transportation took over the DART Paratransit contract in Dallas, we used a systematic approach to assess each vehicle in the fleet. We then deployed our customized maintenance program and engaged our highly motivated maintenance staff to develop and execute a rigorous maintenance plan for each vehicle.

Our superior maintenance performance has made a very positive impact: we’ve been able to significantly extend the service life of paratransit vehicles – keeping them in service far longer than our client expected. This extension of serviceable life of vehicles has given our client some welcome capital budget flexibility in these challenging economic times.