Customer Sensitivity

It takes sensitivity, genuine care and effective communication for a paratransit service to truly connect with its rider community. We know how critical it is to treat our passengers with compassion and respect; personal interactions are an everyday part of providing paratransit service, and we want every customer to feel at ease with us. That’s why our paratransit employees receive specialized sensitivity training in order to learn to anticipate the concerns of our riders and satisfy them.

To ensure our services meet the changing needs of the disability community, Veolia continuously welcomes feedback from local riders. In fact, in many of our locations, we actively ask for input: our general managers meet regularly with organizations representing the local disability community to hear concerns and needs – and we use what we learn to improve our service.